Court Operations Associate, Hennepin, Family Court Division (2 positions)
The Family Court Division of Hennepin County District Court is accepting applications to fill two Court Operations Associate positions. This is a diverse, professional environment that promotes equity for all court staff and court users.
Work includes processing electronically filed and paper filed documents; triaging customers in a monitored waiting area who are appearing for domestic abuse related cases; working directly with customers at a public counter or other service areas in the same building; and answering public phone lines. Court Operations Associates rotate through these areas as needed, and must be flexible as to assignment and attentive to detail. These positions do not provide support in the courtroom.
These AFSCME-represented positions are classified as a Senior Court Clerk, with a working title of Court Operations Associate. Family Court Administration is located on the first floor of the Family Justice Center in downtown Minneapolis at 110 South 4th Street, Suite 125. Typical hours for these positions are 8:00 a.m.-4:30 p.m., Monday-Friday. This position is currently working both remotely and in-person, and will become fully in-person post-pandemic. Expected starting salary is $20.44 per hour.
The Minnesota Judicial Branch offers a comprehensive benefits package. To learn more about benefits, click here.
Example of Duties
- Accurately complete administrative work by performing high level case processing and data entry work for Family Court cases utilizing court technology systems to assure equal access for the fair and timely resolution of cases and controversies.
- Provide excellent customer service by assisting and communicating with court users in a professional, courteous, and respectful manner to ensure the customers' needs are effectively met in the Monitor Waiting Room, front counter, over the phone, or through electronic means.
- Coordinate, communicate, and collaborate on work with team members to ensure efficient and accurate case processing.
- Review and process all filings for timeliness, statutory compliance, and proper document security as required by local and court-wide policies and procedures.
Typical Qualifications
Minimum Education and Experience:
- High school diploma or equivalent
- Experience providing customer service
- Experience working in a clerical or administrative position (for example: bank teller, cashier, court clerk, legal assistant, medical billing specialist)
- As this position will be working partially remotely, access to reliable internet connection is required
Minimum Knowledge, Skills, and Abilities:
- Skilled in Microsoft Office, Adobe Acrobat, or other electronic document applications, with the ability to learn other job-related software.
- Effective customer service and interpersonal skills, with the ability to de-escalate difficult customer interactions and work respectfully with people from diverse backgrounds.
- Ability to work well under pressure in a high-volume, fast-paced work environment with excellent attention to detail and accuracy.
- Ability to communicate effectively both verbally and in writing with court staff, court partners, judicial officers, and the general public.
- Team-oriented, with a positive attitude and the ability to establish and maintain respectful, effective relationships.
- Ability to meet commitments and keep projects on task.
- Ability to work independently and as part of a team to achieve desired results.
- Demonstrated ability to learn and apply new material and concepts.
Preferred Qualifications:
- Experience working well under pressure in a high-volume, fast-paced work environment with excellent attention to detail and accuracy.
- Knowledge and working experience with Minnesota case management system (MNCIS), eFile and Serve (EFS), and SharePoint.
- Experience exercising independent judgment to perform a variety of tasks in a professional manner.
- Experience working independently and as part of a team to achieve desired results.
- Experience conducting financial transactions in the workplace.
Supplemental Information
The Minnesota Judicial Branch (MJB) is committed to providing fair and equal access to justice. If you share this same commitment, desire a meaningful career serving the public, and want the opportunity to make a difference for your community, consider a career with us. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and encourage applications from persons with diverse backgrounds and characteristics. Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. To learn more about working for the Minnesota Judicial Branch, watch this video.
Instructions to Apply:
Please apply for these positions online. Complete and submit your online application with resume and cover letter attached.
These AFSCME-represented positions are posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.
All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.
Please contact the Hennepin County District Court Human Resources Department with questions regarding this posting via email at 4thRecruitment@courts.state.mn.us or phone at 612-348-2298.
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 4th.Human.Resources@courts.state.mn.us.
The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.