Court Operations Associate, Hennepin, Violations Bureau
Hennepin County District Court, Criminal Division is accepting applications to fill a Court Operations Associate position in the Violations Bureau (VB).
This position will work in the Violations Bureau. Work involves accepting and processing electronic case filings and assisting the Signing Judge in the courtroom.
This AFSCME-represented position is classified as a Senior Court Clerk, with a working title of Court Operations Associate. The Violations Bureau is located on the Public Service Level of the Hennepin County Government Center in downtown Minneapolis at 300 South 6th Street, C-244. The hours for this position will be between 8:30 a.m. and 5:30 p.m., Monday-Friday; hours may vary depending on division needs. This position is currently working both remotely and in-person, and will become fully in-person post-pandemic. Expected starting salary is $20.44 per hour.
The Minnesota Judicial Branch offers a comprehensive benefits package. To learn more about benefits, click here.
Example of Duties
- Accurately complete administrative work utilizing court technology and available resources to ensure electronic filings are reviewed and accepted, cases are processed, and reports are audited in a timely manner.
- Coordinate, communicate, and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately.
- Provide excellent customer service to court users and justice partners in a professional, courteous, respectful and timely manner to ensure customer's needs are met over the phone or electronically.
- Provide courtroom support by assisting the Criminal Signing Judge, other justice partners and the general public to effectively meet the business needs of the court.
Minimum Education and Experience:
- High school diploma or equivalent
- Experience providing customer service
- Experience working in a clerical or administrative position (for example: bank teller, cashier, court clerk, legal assistant, medical billing specialist)
- As this position will be working partially remotely, access to reliable internet connection is required during this time
Minimum Knowledge, Skills, and Abilities:
- Ability to communicate effectively both verbally and in writing with internal and external customers
- Ability to de-escalate difficult customer interactions and work respectfully with people from diverse backgrounds, both as customers and coworkers
- Team oriented, with a positive attitude and the ability to establish and maintain respectful, effective relationships
- Reliable, with the ability to meet commitments and keep work projects on task with minimal supervision
- Ability to understand and follow oral and written instructions
- Ability to learn and retain new material and concepts; make independent judgments based on training, resources and experience
- Demonstrates initiative and self-directed completion of work upon knowledge of expectations and goals
- Attention to detail and accuracy
- Ability to multi-task, work well under pressure and work in a high volume, fast-paced work environment
- Ability to learn Microsoft Office Suite, Adobe Acrobat, and other job-related software
- E-filing experience
- Effective writing, interpersonal, and customer service skills
- Knowledge of legal and court systems
- Well-organized and analytical
- Ability to handle financial transactions at the public counter with customers
The Minnesota Judicial Branch (MJB) is committed to providing fair and equal access to justice. If you share this same commitment, desire a meaningful career serving the public, and want the opportunity to make a difference for your community, consider a career with us. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and encourage applications from persons with diverse backgrounds and characteristics. Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. To learn more about working for the Minnesota Judicial Branch, watch this video.
Instructions to Apply:
Please apply for this position online. Complete and submit your online application with resume and cover letter attached.
This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.
All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.
Please contact the Hennepin County District Court Human Resources Department with questions regarding this posting via email at 4thRecruitment@courts.state.mn.us or phone at 612-348-2298.
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 4th.Human.Resources@courts.state.mn.us.
The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.