Court Operations Associate, Hennepin, Centralized Services Division
Hennepin County District Court invites qualified applicants for the position of Court Operations Associate assigned in the Centralized Services Division.
The Centralized Services Division is made up of 19 staff members who manage approximately 184,000 customer contacts annually for Hennepin County. This is a diverse, professional environment that promotes equity for all court staff and court users. Court Operations Associates work individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments that require dedication to providing excellent customer service, strong attention to detail, and technological skills to match our fast-paced, high-volume, electronic environment.
This AFSCME-represented position is classified as a Senior Court Clerk, with a working title of Court Operations Associate and will be assigned to the Centralized Services Division located in downtown Minneapolis at the Hennepin County Government Center on C-453 and the Public Service Level. Typical hours for this position are 8:00 a.m.-4:30 p.m., Monday-Friday. This position is currently working both remotely and in-person, and could become fully in-person post-pandemic. Expected starting salary is $20.44 per hour.
The Minnesota Judicial Branch offers a comprehensive benefits package. To learn more about benefits, click here.
Example of Duties
- Provide excellent customer service by assisting and communicating with court users in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met over the phone, through electronic means, and at the front counter, by mainly processing information requests (oral and document) and some financial transactions.
- Accurately complete administrative work in the office by performing high-level case processing and data entry work in all case types by utilizing multiple court technology systems.
- Work with justice partners and court staff to effectively manage appeal requests and meet the business needs of the court to assure equal access for the fair and timely resolution of cases and controversies.
Minimum Education and Experience:
- High school diploma or equivalent
- Six months of recent experience in a highly technical, administrative position (for example: court clerk, legal assistant, medical billing specialist)
- Or a combination of equivalent education and experience
- As this position will be working partially remotely, access to reliable internet connection is required during this time.
Minimum Knowledge, Skills, and Abilities:
- Proficient in Microsoft Office Suite, with the ability to learn other, job-related software
- Ability to communicate effectively both verbally and in writing with attorneys, probation staff, court staff, judicial officers, and the general public
- Team-oriented, with a positive attitude
- Ability to multi-task, work well under pressure and work in a high-volume, fast-paced work environment
- Ability to develop and maintain effective relationships with the public, stakeholders, and court staff
- Ability to understand and explain instructions, policies, statutes, rules, procedures, and systems to the general public
- Ability to comply with data privacy laws and maintain confidential information
- Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction
- Ability to professionally exhibit cultural sensitivity, patience, and understanding in the course of work duties
- Ability to work in an inclusive, multicultural environment that values diversity and relationships
- Reliable, with the ability to meet commitments and keep work projects on task
- Possession of an Associate or Bachelor's degree in a related field
- Extensive knowledge of multiple divisions' policies, procedures, and processes with a high proficiency in record confidentiality requirements
- Experience scheduling multiple appointments/hearings
- Knowledge and working experience with MNCIS, Application Extender, and SharePoint
- Detail-oriented and analytical
- Strong organizational skills
- Experience providing exceptional customer service in a high-volume, fast-paced environment
The Minnesota Judicial Branch (MJB) is committed to providing fair and equal access to justice. If you share this same commitment, desire a meaningful career serving the public, and want the opportunity to make a difference for your community, consider a career with us. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and encourage applications from persons with diverse backgrounds and characteristics. Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. To learn more about working for the Minnesota Judicial Branch, watch this video.
Instructions to Apply:
Please apply for this position online. Complete and submit your online application with resume and cover letter attached.
This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.
All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.
Please contact the Hennepin County District Court Human Resources Department with questions regarding this posting via email at 4thRecruitment@courts.state.mn.us or phone at 612-348-2298.
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 4th.Human.Resources@courts.state.mn.us.
The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.