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Customer Accounts Specialist I

This recruitment will remain open until 150 applications have been received or until the posted closing date, Friday, February 29, 2021, whichever comes first. Applications received after the 150 application limit has been reached will not be included in this recruitment process. 

The Customer Accounts Specialist I (CASI), is a position that provides specialized customer service and problem resolution to customers of the Portland Water Bureau and Bureau of Environmental Services.

The position will work in a fast-paced and customer-centric environment that requires a positive attitude, attention to detail, the ability to multi-task, ability to assist a diverse population of customers, demonstrate empathy, and a true desire to help others.

The current vacancy is in the Call Center, where the primary responsibility is to interact with customers by phone and email. A CASI in the Call Center will consistently review accounts, take payments and make payment arrangements, resolve customer inquiries and complaints, explain information to customers, calculate charges, start and stop services, and handle sensitive actions such as termination of service, liens and assessments. This position is our first point of contact in assisting our under-represented and vulnerable customers by providing financial assistance information and community partners’ contact information where needed.