Customer Generation Consumer Protection Analyst - CPUC Energy Division - PURA IV - JC-233898 FFD 03/02/21

The Energy Division is seeking an analyst to work on customer generation programs, with an emphasis on consumer protection matters. This position directly supports consumers in the SGIP and the ongoing NEM proceeding. The position would serve a critical function for customers by communicating, researching, and resolving complex NEM and SGIP customer inquiries related to eligibility, potential contractor fraud issues, bill disputes with the utilities, and interconnection challenges to integrating customer-sited solar and storage deployment. In addition to frequent consumer support activities, the position will also support other required consumer protection aspects of the ongoing NEM proceeding. These include high profile interagency meetings with the California Contractors State License Board (CSLB) and California Department of Financial Protection & Innovation (DFPI, formerly the Department of Business Oversight), two semi-annual consumer protection audits involving the large electric investor-owned utilities and CSLB, annual and ad hoc revisions to the Solar Consumer Protection Guide, implementation of the Assembly Bill 1070 (2017, Gonzalez) decision on standardized solar bill savings estimate calculations, supporting the assigned commissioner’s office and Utilities Enforcement Branch on a citation program targeting fraudulent solar developers, and continued work on a recovery fund for victims of solar fraud. The agencies listed above have met quarterly to discuss progress and best practices to protect California solar consumers. This position will act as the CPUC point person on this joint agency solar task force.

Under the general direction of the Program and Project Supervisor and as part of a team, the analyst will work on both policy development as well as program implementation, and collaborate with other Energy Division groups to ensure consistency and coordination across programs and policy. The analyst will conduct original research on highly complex and technical problems; will take lead responsibility in managing work products and timelines for a CPUC proceeding; organize stakeholder meetings and workshops; summarize positions on policy proposals; assist Administrative Law Judges with developing a record and drafting proceeding documents; and conduct legislative analysis on proposed bills. Incumbent is expected to have knowledge of customer generation programs and market trends, in particular programs supporting disadvantaged and low-income communities. The analyst will be expected to work with the utilities and other stakeholders to ensure program administration activities are conducted in a manner consistent with Commission decisions and directives, as well as yield results that advance state policy, and ratepayer interests.

This position requires daily interaction with staff at the Commission’s San Francisco offices, either in person if incumbent is located in San Francisco or by email, phone and/or video conference if located in Sacramento or Los Angeles. Frequent travel (on average of twice per month) to San Francisco’s headquarters may be required for staff headquartered outside of San Francisco.